Go to Settings > Apps & Notifications > App Info. If the above two solutions don’t work for you, you can consider reinstalling Google Play Store. Read More Solution 3: Reinstall Google Play Store If you are not sure the real cause of your issue, you can try the solution one by one to get your device isn’t compatible with this version fixed. Google Play Store encounters temporary issues.įocusing on these situations, we introduce some corresponding solutions. Your Android version is not up-to-date. Then, you may ask: why my device is not compatible with some apps? Here are three main causes: When you see this error message, you will be unable to install the application on your Android device. However, the process may not smooth if you see an error like your device isn’t compatible with this version. If you are an Android user, you can go to Google Play Store to search for your needed app and then download it for further use. Top Reasons for Your Device Isn’t Compatible with This Version Solution 4: Use a Google Play Store Alternative. Solution 3: Reinstall Google Play Store. Solution 2: Clear Caches for Google Play Store. Solution 1: Update Your Android Version. Top Reasons for Your Device Isn’t Compatible with This Version. Do you know why does this issue happen and how to get rid of it? In this post, MiniTool Software will show you the top reasons for this issue and how to fix it in different ways. Note: If you have followed these steps and was unable to resolve the issue, please kindly contact Samsung to further address your concerns.When you want to download an app from Google Play Store, you may receive an error message saying your device isn’t compatible with this version. If your device has less than 1GB of storage available, you will need to free up some space. Please ensure that this application has not been disabled. Step 6: Go into the Application Manager and go into Download Manager. If your device is already on the latest software, please proceed to the next step. Then tap on Update now to search for any updates. Go into the Settings menu → About device → Software update. Step 5: Ensure that your device is on the latest software. Step 4: Go back into the Application Manager and tap on Google Play Store. After you have actioned this please do the same for the Download Manager app as shown below. Tap on Google Play Store and then tap on Clear Data and Clear Cache. Step 2: Please ensure that the date and time is correct as to the current date and time. Step 1: Please ensure that you have a valid Internet connection. ■ "App Name" could not be downloaded due to an error. ■ Error retrieving information from server. 
These steps can also help with the following error messages: If you're having trouble loading the Google Play Store or having issues downloading apps and games, try the troubleshooting steps below.
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